Help
Help & FAQs
Delivery, gifting, card care and order support.
Before you order
When will the gift arrive?
Orders ship from Texas within 2 days of payment. Estimated delivery is 3–5 business days after dispatch. These are estimates; carrier delays, weather and holidays can affect delivery.
Can I send it as a gift?
Yes—send it directly to her by entering her name and eligible address at checkout. No prices appear in the package or enclosed paperwork. Gift messages aren’t available.
Are all four fragrances included?
Yes. Every set includes all four themes and scent profiles. The theme tabs only change the preview; you don’t need to choose a scent when ordering.
What is included?
Twelve scented Scripture cards, four suede hanging cords and a reusable steel tin. Calm, Comfort, Gratitude and Hope each have three cards. Each card arrives individually sealed.
Where do you ship?
We ship to the 48 contiguous U.S. states and Washington, DC, including P.O. boxes. Standard shipping is free for eligible addresses. P.O. box orders ship via USPS. We do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.
Using your cards
How do I use a card?
Unwrap one card, read the words and thread a cord through the cutout. Hang freely in a suitable small space, away from surfaces. Keep the remaining cards sealed in the tin.
How long does a card's scent last?
Typically 2–4 weeks per card, varying with climate and airflow. Scent strength and preferences differ; duration is not guaranteed.
Read the full care & hanging guidance
Keep unused cards sealed in the tin, away from heat and direct sunlight. Hang cards freely; avoid contact with leather and painted surfaces.
In a car, read or adjust the card only while parked. Keep visibility and airbag deployment clear and follow local hanging rules.
For external use only. Keep away from children and pets. Avoid contact with eyes and skin.
Order help
How can I get an update on my order?
For an order, tracking or delivery update, email us with your order number. If your parcel has not arrived as expected, include a short description of the issue.
Can I change an address or cancel an order?
Email us as soon as possible with your order number and the change you need. Requests are reviewed based on fulfillment status. Changes or cancellation cannot be guaranteed once an order has shipped.
What if an item arrives damaged or incorrect?
Email us with your order number and clear photos so we can arrange a replacement or refund.
Can I return the gift set?
For a non-defective return, contact us within 30 days of delivery. Keep the set unused, with the outer packaging and tin unopened. Opening the tin makes it ineligible, even if every card pouch is sealed. Buyer pays return shipping; contact us before sending anything back. For damaged or incorrect items, contact us with your order number and photos.
Still need help?
For product questions or help with an order, email us. Include your order number if you have one.
contact@versemoments.shop