Return & refund policy

Last updated: October 11, 2026

Requesting a return

Request a return within 30 days of delivery. Items must be unused and unopened. For returns unrelated to a defect, the buyer pays return shipping. If an item arrives damaged or you receive the wrong item, contact us so we can arrange a replacement or refund.

Email contact@versemoments.shop with your order number before sending anything back. We will provide return instructions and the return address. Do not send returns to our company registration address.

Damaged or incorrect items

If your order arrives damaged or contains the wrong item, email us with your order number and clear photos so we can arrange a replacement or refund.

Refunds

We will email you about the outcome of your return request. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order changes and cancellation requests

Email us as soon as possible if you need to change or cancel an order. We will review the request based on its fulfillment status. Changes or cancellation cannot be guaranteed once an order has shipped.